At Sheyaara, every product is made to order with love and care, tailored just for you. Since each item is custom-made, we do not offer standard returns or exchanges. Please read our policy below to understand how we handle cancellations, defects, and refunds.
Made-to-Order Products
- All our products are crafted according to your specifications.
- Our team double-checks measurements and details to ensure the highest quality.
- Because each item is unique, we cannot accept returns for change of mind or sizing issues.
- Minor adjustments or alterations can usually be done locally if needed.
Exchanges for Damaged or Defective Items
- If your order arrives damaged or defective, we will be happy to exchange it.
- You must inform us within 24 hours of receiving your order.
- After verifying the issue, we will guide you through the exchange process.
- Please note: this only applies to damaged or defective products.
Refunds
- We generally do not offer refunds as all items are made-to-order.
- In rare cases, a refund may be issued as store credit, which can be used for future purchases.
- This ensures we continue to provide the same level of care and quality in every order.
Order Cancellations
- Orders can be cancelled within 2 hours of placing the order.
- After this window, production begins, and cancellations cannot be accommodated.
Our Commitment to Quality
- Each item is carefully inspected before dispatch.
- Measurements and details are confirmed by our team to minimize errors.
- In case of any rare mistakes from our side, minor alterations can usually be done locally.
Thank You for Understanding
We strive to provide the best quality and craftsmanship for each custom order. Your satisfaction is important to us, and we handle every order with care and attention to detail.
